Our services

Az alábbiakban részletesen olvashat az Ephone által nyújtott szolgáltatásokról, amelyek egy-egy telefonvonalhoz
választhatók díjmentesen vagy havidíjas konstrukcióban. Ezen szolgáltatások döntő többsége elektronikus
ügyfélszolgálatunkon keresztül megrendelhető, illetve be-, vagy átállítható.

Voicemail

Your incoming calls will not be lost in the future if you activate your voicemail. Your friends, family members, business partners can reach you even if you are not available. We pack your voice messages in e-mails then we forward them to the e-mail address which you gave us. Why is this solution good? You do not have to call your voicemail to listen to each message and go into a difficult menu system any more. Just connect to the internet, download your e-mails and your voice messages will be in your mailbox. Your computer plays the messages received in e-mails with a click. Ephone voicemail is simple and it is comforable to use. Our voicemail service is free of charge but it is not a basic service. To activate this service, please, enter our electronic customer service.

Online call detail record

You can keep your expenses well in hand with an IP telephone. You will not only make phone calls more cheaply in the future but you can also see exactly how much you spend on your calls. Ephone pays special attention to the precise and controllable settlement of accounts so we provide an online, immediately updating call detail record free of charge. What does that all mean? With the help of our electronic customer service you can look at the list of your calls every day or month or you can even set any time period. You can search a given number with the help of different filters. Handling the call detail record is easy and simple. You can look at the list of your calls even one year back, but you can also export your data, thus you can search when and where you phoned and how much it cost according to call directions many years back. The list of your calls is updated at once, that way you can see the cost of your call immediately after you finished talking.

Az Ephone hálózatában nemcsak a kimenő forgalmát tartjuk nyílván, hanem már a beérkező hívásait is. Ezáltal már megtekinthet minden bejövő hívást is, még azokat is, amelyek valamilyen oknál fogva nem jöttek létre. Könnyedén vissza tudja keresni, kivel és milyen hosszan beszélt, illetve azt is, milyen hívásokat mulasztott el. Az On-line hívásrészletező díjmentes alapszolgáltatás.

Security limit

Keep your telephone costs well in hand! There is a three-level security limit built in the system of Ephone to keep your money safe from unauthorized users. If you do not want to spend more money on calls than that amount which was specified in advance or you know that you will not exceed a given sum in the given billing period, you can set the upper limit of the sum for which you make calls. Our system is always awake, it watches your balance and when you reach your security limit which you set before it restricts your outgoing calls.

This service is very advantageous in case you leave your receiver beside your phone or unauthorized people get your password because the call will be cut off when it reaches the security limit.You can set the daily and monthly call limits for each SIP identification on our electronic customer service, what is more, if your are a post-paid customer, there is a security limit in your contract which was specified in advance, this way you will definitely not exceed the limit. (The latter security limit is available only for the post-paid customers and only the customer service of Ephone can change it.)

Phone number

Be available on your VoIP phone! You can require a phone number beside your registration which can be called from any outside network. You will get a telephone line which is equivalent to a landline, this way you will be available from any other network. You can require phone numbers from so called nomadic areas (0621) or from the area which is adequate to your geographical place from all over the country. You can ask for a phone number on our electronic customer service or on our customer service when you register. You do not have to pay a single fee for the number but it has a usage fee of gross 99 Ft per phone number per month.

Number portability

We help you to save money! Do you have a landline? Then you probably know that the relatively high maintenance costs of the landline are those expenses the most of which can be saved. There are such parts of maintaining a landline for which you just pay but you do not get anything in exchange. For example the subscription fee. Of course we know that there are packages of landline networks which includes free allowance for the full amount of the monthly fee, however, the price per minute is usually very high in these packages.

If you decide to be the customer of Ephone, you can keep your present number whichever geographical area you live in with the help of number portability. What will make a difference? After porting your number, your analogue or ISDN lines, which were installed on cable, will work on VoIP basis, that is the voice will arrive in the form of data through the existing internet connection. Besides there is only one fee for the maintenance of the ported geographical number, it is gross 99 Ft per month per phone number.

Számhordozási akciónk keretén belül most minden az Ephone-hoz hordozott telefonszám számhordozási díját (br. 4.990 Ft) elengedjük, amennyiben a számhordozást megelőzően, vagy a számhordozást követő 5 munkanapon belül feltölti egyenlegét minimum 10.000 Ft-tal. Az Ön által feltöltött egyenleg 100%-ban lebeszélhető.

Az akció egy számra / számblokkra vonatkozik, így az engedmény is egy számra / számblokkra értendő. Amennyiben több számblokkot kíván hordozni, úgy számonként / számblokkonként szükséges feltölteni 10.000 Ft-ot virtuális számlájára. (A számhordozáshoz feltöltött egyenleg és korábbi egyenlege összevonásra kerül, de más akciónkban az nem érvényesíthető!) Az akció visszavonásig érvényes!

Form for number porting

Voice recording

Does your company have to record the phone calls according to the laws? Do you have a customer service? Is it important to check how your colleagues manage your business? We provide you with the option to record your incoming and outgoing calls with the help of our telephone system. We can record your calls on any of your Ephone lines. This service is not a basic one, it has a monthly fee. The fee does not depend on the number of calls, however, the quantity limit of the basic price is 1000 minutes per month. Our price list or attachment No.3 of our current General Contract Conditions contain further conditions of it.

Green number

Különleges díjazású zöldszám használatával vállalkozása díjmentesen lesz elérhető ügyfelei számára. Ez első sorban akkor jelent előnyt, ha országos, több megyére, vagy több földrajzi körzetre kiterjedő az ügyfélköre. Az ügyfélnek azért előnyös, mert díjmentesen éri el cégét, Önnek azért előnyös, mert ügyfelei minden különös habozás nélkül telefont ragadnak, hogy elérjék, hiszen nem kelül pénzükbe a hívás.

Green number is a so called specially charged service that is the called party pays the tariffs. In the case of Ephone service it means that the called party always pays the price according to the usage charges depending on whether you were called from a landline or mobile network. It is worth using green numbers with the favourable prices per minute of Ephone. If it is needed, please contact our customer service.

(Green numbers are available only in Hungary!)

Nice number

Would you like your customers, friends, acquaintances to know your phone number by heart? Imagine that the customers call your company the same way as they call a taxi. When it is natural that somebody knows your number by heart. It is a fantastic business advantage! Ephone has a nice number service thanks to which you can get a similar advantage for little money.

We divided our nice numbers into three categories which are called: gold, silver and bronze. The numbers which can be remembered the most easily belong to the gold category (e.g. 111-111 or 111-222). The numbers which can be easily remembered and contain several digits belong to the silver category (e.g. 11-22-33). The numbers with some other kind of characteristics belong to the bronze group (e.g. 111-110 or 111-300).

Szép szám szolgáltatásunk ügyfélszolgálatunkon igényelhető a kapcsolat menüpontban.

International phone number

There have never been so many opportunities to enter the international market. You need a good idea or a good product and Ephone provides you with international phone numbers from 60 countries and everything is ready for a good business. The EU, China, the USA, Canada - you can launch your business anywhere and receive the orders in your homeland on a local phone number. You only need a registration at Ephone and you can receive your calls from the most countries within 24 hours.

Virtual telephone exchange

Ha több telefonvonallal is rendelkezik, bármikor felmerülhet az igény, hogy beérkező hívásait egyik telefonról a másikra kapcsolja, vagy hívást adjon át egy másik készülékre. Ezt az igényt hagyományos telefonvonalak esetében csak drága telefonközpont beszerzésével tudja kielégíteni, de az Ephone VoIP telefonvonalainak átkapcsolása ennél sokkal egyszerűbb. Igény esetén mindössze Virtuális telefonközpont szolgáltatásunkat kell aktiválnia elektronikus ügyfélszolgálatunk segítségével, és a telefonközpontja beruházási költség nélkül azonnal rendelkezésre áll. A szolgáltatásba bármelyik Ephone vonala bevonható. Használatával lehetősége nyílik a vonalak között átkapcsolni és egyéni mellékszámokat megadni. A virtuális telefonközpont előfizetési díjhoz kötött havidíjas szolgáltatás. A telefonközpont díja csupán a használni kívánt mellékek maximális számától függ. Az aktuális árakat a mindenkori ÁSZF 3. sz. melléklete tartalmazza.

IVR Voice menu

If somebody calls you, the service allows you to greet the caller with a machine and they can reach the defined line or the earlier recorded audio playback by pushing the buttons of the telephone. Both the audio files and the behaviour of the options can be set on our electronic customer service. The service has a fixed price which is in the current GCC attachment No.3.

Call forwarding

Your incoming calls will not be lost in the future if you are not near your phone. You have the opportunity to forward your calls to another phone number. To activate the service, please log in to our electric customer service where you can set in which cases you want to use call forwarding.

E-fax

It is time you put your out-of-date fax machine into a storeroom. You can handle your fax messages like your e-mails with the electronic fax service of Ephone in the future. You will never run out of paper, there will be no more lost messages, you can send and receive messages at the same time. You can time your fax sending, reach it from a distance, look back at its archive.The big advantage of electronic fax is that you do not have to print your fax messages, this way you can reduce your printing costs.

You can reach the electronic fax on a separate user interface which is similar to an e-mail mailbox. Sending and receiving themselves work similarly to an e-mail system. The format you can send is PDF (.pdf) The system sends e-mails about incoming messages and if the sending was successful.

VoIP wholesale trade

Az Ephone VoIP nagykereskedelmi üzletága telefonszolgáltatással nem rendelkező kábeltelevíziós vállalkozások, internetszolgáltatók, valamint kiterjedt ügyfélkörrel rendelkező informatikai válallkozások részére lehetőséget kínál, hogy saját ügyfeleinek IP alapokon telefonszolgáltatást biztosítsanak, ezzel is bővítve szolgáltatásaik körét.


On the basis of our experience and the feedbacks of our customers with the use of Ephone depending on the directions of calls we can say that the costs of landline calls can be reduced by 30-50 % but in the case of foreign directions or the predomination of foreign calls it is not rare to save even 60-80 %.